Return & Exchange

If your order arrives damaged, contains a faulty or incorrect item, or has missing items, please email shop@beautylanguage.com within 3 calendar days of receiving your delivery.

To help us resolve the issue, include:

• Your order number and contact details.
• A brief description of the problem.
• Clear photographs of the affected items and packaging, where applicable.

Please retain the items and original packaging while we review your request, as collection may be required.

Our customer service team will contact you within 3 working days of receiving your email. After reviewing the issue, we will advise on the appropriate arrangement, which may include supplying missing items, arranging a collection or replacement, or issuing a refund.

We do not accept returns, exchanges, or refunds for change of mind, including purchases of the wrong product or personal preferences regarding fragrance, texture, or suitability.